Returns
& Exchanges

Defective, damaged, or misprinted items are on us — we replace or refund them, no window, no hoops, just send a photo. For any other return, unworn and unwashed gear in its original condition can be returned within 14 days of delivery for store credit. Return shipping is paid by the customer unless the item is defective or wrong.

• Email crew@sandbarrodeo.com — or use the contact page — with your order number and what's wrong.
• Include a photo for anything damaged, defective, or misprinted.
• We'll reply within 2 business days with return instructions and, when one applies, a prepaid label.
• Don't ship anything back before you hear from us — it slows the whole thing down.

Our gear is printed to order, so we can't restock a returned size. If you need a different size, return the original item for store credit (return shipping is on you) and place a new order for the size you want. Returned shirts in good condition may be sold at local events and sandbar pop-ups.

If a print is off, a seam failed, or we sent the wrong thing, we replace it free or refund you in full — your call. Report it within 30 days of delivery with a photo of the item and the packing slip. You won't be asked to ship the bad one back in most cases.

• Defective, damaged, or wrong items are refunded to the original payment method within 5–10 business days.
• Non-defective returns in unworn, unwashed condition receive store credit equal to the item price, minus any original shipping cost.
• Store credit is issued as a gift card or discount code and can be used on any future order.
• Sand Dollars earned on a refunded or returned order are reversed, and a one-time discount code used on it is not reissued.

• Worn, washed, altered or smoke/odor-damaged items.
• Stickers, flags, and koozies once opened, unless they arrived damaged.
• Items marked final sale at checkout.
• Requests made more than 14 days after delivery for non-defective items.

If tracking hasn't moved in 10 business days, or it says delivered and nothing showed up, email us. We'll open a carrier claim and make it right — we don't leave you arguing with a shipping company on your own.

Shipping times and rates live on our shipping page. Anything else, email crew@sandbarrodeo.com and a real person will answer.